I.C.E. DOWN cold therapy packs are warranted to be free of defects in material and workmanship for one year from date of original purchase. Our one-year warranty is an expression of our confidence in the quality of materials and workmanship in all our products. In the event of a defect covered by this warranty, we will, at our option, repair or replace the defective product.

We may request that you return the defective product freight prepaid. We will give you a return authorization number and your return must include your name and address, a copy of your receipt or proof of purchase and an explanation of the defect. Send it to:

2232 Verus Street , Suite C
San Diego , CA 92154

This warranty does not cover breakage of the gel ice pack or tearing of the neoprene wrap due to owner misuse or negligence or normal wear and tear. Placing the neoprene wrap in a freezer will cause it to fray and will void the Warranty.

If you have any questions about your I.C.E. DOWN product or this warranty, please call us at (866) 791-2503 or email us at [email protected]